CONTACT US

CALL US

Toll Free from USA and Canada : 1 800 914 4972
Toll Free from the United Kingdom : 0800 520 0936

Please note that our normal office hours are 9am to 5:30pm Monday to Friday
and we are 8 hours ahead of Eastern Standard time and 2/3 hours ahead of GMT (depending on
British summertime). If you have a query outside of these hours please direct it to our email contacts
below and we will respond asap.

Direct : +254 20 2249432 or +254 20 312885

EMAIL US

Customer Service Dept : customerservice@lapigems.com

Direct your questions about shipping, returns, payments and any other queries here

Questions to our GIA Gemologists : Use our dedicated Ask A Gemologist feature

If you have any questions about a specific stone(s) on our site or a general question about gemology please use this feature and a GIA gemologist will address your query directly

MAIL TO US

Our mailling address is:

LAPIGEMS GEM COMPANY
P.O. Box 72202
Nairobi 00200
Kenya
East Africa

Please note that this address is for mail only and is not suitable for Fedex / UPS. For these services please use our physical address below.

VISIT US

Our physical address is:

LAPIGEMS GEM COMPANY
6th Floor, Lonrho House, Standard Street
Nairobi 00200
Kenya

Download a map to our offices

Please note that is you are interested in viewing gems you will now need to go to our Karen Road showroom, not our Lonrho House offices. Please contact us for directions.

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